- Introduction
Welcome to Velvetexfolglove.
These Terms and Conditions apply to your use of www.velvetexfolglove.com and your purchase of products through this website.
By accessing this website or placing an order, you agree to these Terms and Conditions. Please read them carefully before completing your purchase.
This website is operated under the following brand:
Brand Name: Velvetexfolglove
Website: www.velvetexfolglove.com
Email: exfoliating@velvetexfolglove.com
Address: XXX
- About Our Services
Velvetexfolglove offers exfoliating bath gloves and related daily bath products through its official website.
We provide product information, order processing, customer communication, delivery arrangements, and after-sales service in accordance with applicable laws and regulations.
All product descriptions, prices, and inventory information displayed on our website are designed to help customers make informed purchasing decisions before placing an order.
- Order and Contract Formation
When you place an order through www.velvetexfolglove.com, it indicates that you confirm the accuracy and completeness of the information provided.
Upon receiving your order, Velvetexfolglove will process the order details and send an order confirmation email to the email address you provided at checkout.
The issuance of the order confirmation email constitutes a purchase agreement.
We reserve the right to contact customers to verify order information before completion.
- Pricing and Payment
All prices displayed on our website are shown before the purchase is completed.
Customers are responsible for providing accurate information at checkout to ensure smooth order processing.
Payment must be completed before order processing.
- Delivery
Velvetexfolglove offers delivery services to customers throughout Europe.
We partner with leading logistics providers including DHL, FedEx, and UPS Priority to arrange delivery of customer orders.
Estimated delivery times are as follows:
Processing Time: We will arrange order preparation after successful order confirmation.
Delivery Time: Approximately 5-12 business days.
During the delivery process, customers will receive tracking updates at the email address provided at checkout. We may send notifications when the order is shipped, arrives at key delivery locations, and enters local delivery arrangements.
Delivery times may vary due to carrier operations, local delivery conditions, public holidays, or circumstances beyond Velvetexfolglove’s reasonable control.
If an order exceeds the standard delivery time, Velvetexfolglove will contact the relevant carrier to investigate. Based on the investigation results and the order details, Velvetexfolglove will determine an appropriate solution, including a refund or reshipment.
In accordance with applicable European consumer protection regulations, the risk of loss or damage to the goods is borne by Velvetexfolglove until the customer actually receives the goods.
- Right of Return and Withdrawal
In accordance with applicable consumer protection laws, customers located in applicable European regions have the right to withdraw their purchase without reason within 14 days of receiving the goods.
To request a return, customers should contact:
Email: exfoliating@velvetexfolglove.com
Customers should provide relevant order information for our review.
Returned items should be sent back according to Velvetexfolglove’s return instructions.
- Damaged or Defective Products
If a customer receives damaged or defective goods, they can contact Velvetexfolglove after receiving the order.
Customers should provide:
Order information
Description of the problem
Relevant photos showing the condition of the goods
After reviewing the information you provide, Velvetexfolglove may arrange a suitable solution, including a refund or exchange.
For some confirmed cases, customers may not need to return the affected goods; providing photographic evidence is sufficient.
- Customer Responsibility
Customers are responsible for providing accurate shipping address and contact information at checkout.
Customers should carefully verify product information and order details before completing payment.
If the information provided by the customer is incorrect, alternative arrangements may be needed to resolve delivery or communication issues.
- Website Use
Customers agree to use www.velvetexfolglove.com only for lawful purposes.
Unauthorized use of website content, interference with the website’s operation, or any activity that may affect the website’s proper functioning is prohibited.
- Product Information
Velvetexfolglove strives to provide clear and accurate product information on its website.
Due to monitor settings, production batches, or other normal variations, product appearance may differ slightly.
Customers should carefully review product details before placing an order.
- Limitation of Liability
Velvetexfolglove is responsible for fulfilling its obligations under applicable law and these Terms and Conditions.
Nothing in these Terms and Conditions limits any rights enjoyed by the customer under mandatory consumer protection laws.
Velvetexfolglove is not liable for delays or malfunctions caused by circumstances beyond its reasonable control, including carrier delays, natural disasters, or other external factors.
- Privacy and Personal Information
Customer information will be processed in accordance with the Velvetexfolglove Privacy Policy.
By using our website and placing an order, you agree to our processing of your information as described in the Privacy Policy.
- Terms and Conditions Changes
Velvetexfolglove may update these Terms and Conditions as necessary to reflect changes in business operations or legal requirements.
The updated terms and conditions will be posted on this page, indicating the revision date.
- Contact Information
For any questions regarding these Terms and Conditions, please contact:
Email: exfoliating@velvetexfolglove.com