- Introduction
Welcome to Velvetexfolglove.
This refund policy explains the conditions and procedures for refunds, returns, and order-related issues for goods purchased through the following channels:
Website: www.velvetexfolglove.com
Velvetexfolglove provides products and customer support services in accordance with applicable European consumer protection regulations.
- Payment Methods
Velvetexfolglove accepts a variety of payment methods for customer convenience.
Available payment methods include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported e-wallets can be used at checkout.
Payment must be completed before order processing.
Customers should ensure that the payment and contact information provided at checkout is accurate.
- Right to Return
In accordance with applicable European consumer protection law, customers located in applicable European regions have the right to return goods without reason within 14 days of receipt.
To exercise this right, customers must contact Velvetexfolglove via email within the applicable return period:
Email: exfoliating@velvetexfolglove.com
Customers should include the following information in the email:
Order Number
Customer Name
Contact Information
Return Request Details
Upon receiving the request, Velvetexfolglove will provide relevant return instructions.
- Return Address
For approved returns, customers should send the goods to:
Return Address: XXX
Customers should contact Velvetexfolglove to confirm return arrangements before sending any returned goods.
- Return Conditions
Returned goods should be sent according to the instructions provided by Velvetexfolglove.
Customers should keep the goods in good condition before returning them.
If applicable, refunds will be processed upon receipt and verification of the returned goods.
- Damaged or Defective Goods
If customers receive damaged or defective goods, please contact Velvetexfolglove via email after receiving the order. Customers should provide:
Order information
Problem description
Photos showing the condition of the goods
Velvetexfolglove, after reviewing the provided information, may arrange a suitable solution, including:
Refund
Replacement
In some confirmed cases, customers may not need to return the affected goods; providing photographic evidence is sufficient.
- Delivery Delays and Lost Orders
Velvetexfolglove offers delivery services throughout Europe and partners with several well-known logistics companies, including:
DHL Priority Service
FedEx Priority Service
UPS Priority Service
Estimated Delivery Time:
Delivery Time: 5-12 business days
Customers will receive tracking updates at the email address provided at checkout.
We will send notifications at important delivery stages, including:
Order Shipment
Arrival at Logistics Center
Local Delivery Arrangements
If an order exceeds the standard delivery time, Velvetexfolglove will contact the relevant logistics company to investigate the delivery status.
After reviewing the investigation results and order details, Velvetexfolglove will determine an appropriate solution, including a full refund or reshipment.
- Refund Processing
Once your refund request is approved, Velvetexfolglove will process the refund using the original payment method.
Refund arrival time may depend on your payment service provider and its processing procedures.
- Order Cancellation Request
To cancel your order, please contact Velvetexfolglove as soon as possible after placing it.
We will review your cancellation request based on the current processing status of your order.
If your order has already been shipped, you can follow the corresponding return process described in this refund policy.
- Customer Support
For any questions regarding refunds, returns, or orders, please contact:
Brand Name: Velvetexfolglove
Website: www.velvetexfolglove.com
Email: exfoliating@velvetexfolglove.com
Address: XXX
Phone: XXX
If you contact us outside of business hours, please leave your details. Our customer service team will review your inquiry and respond within 24 hours.
- Policy Updates
Velvetexfolglove may update this refund policy as necessary to reflect changes in business operations or applicable legal requirements.
Any updates will be posted on this page with the revised effective date.